Difficult Conversations PDF

Difficult Conversations PDF by Douglas Stone, Sheila Heen

Download Difficult Conversations PDF by Douglas StoneSheila Heen, and Bruce Patton published in 1999.

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    Inside this book

    Asking for a raise. Ending a relationship. Giving a critical performance review. Saying no to someone in need. Confronting disrespectful or hurtful behavior. Disagreeing with the majority in a group. Apologizing. At work, at home, and across the backyard fence, difficult conversations are attempted or avoided every day.
    A Difficult Conversation Is Anything You Find It Hard to Talk About
    Sexuality, race, gender, politics, and religion come quickly to mind as difficult topics to discuss, and for many of us they are. But discomfort and awkwardness are not limited to topics on the editorial page. Anytime we feel vulnerable or our self-esteem is implicated, when the issues at stake are important and the outcome uncertain, when we care deeply about what is being discussed or about the people with whom we are discussing it, there is potential for us to experience the conversation as difficult. We all have conversations that we dread and find unpleasant, that we avoid or face up to like bad medicine:
    One of the senior engineers at your company, an old friend, has become a liability. Management has picked you to fire him. You overheard your mother-in-law telling a neighbor that your sons are spoiled and undisciplined. As you prepare to spend the holidays at her house, you’re not sure the two of you can get through the week without a confrontation. The project you are working on took twice as long as you told the client it would. You can’t afford not to bill for the extra time, but you dread informing the client.

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